Troubleshooting

Fix: IPTV EPG not loading

Fix: IPTV EPG not loading (guide is empty). Work through the checks in order — each one tells you whether to stop or move to the next. Most cases are the connection between your device and the internet, the stream quality, or server load at a busy time.

Start the checks Skip to support

Fast checks, in order

Force an EPG refresh in the player.
→ The guide fills within a minute or two. If not, continue.
Confirm the player uses the playlist's own EPG (Xtream) rather than a blank custom URL.
→ Programme data appears. If times are wrong, continue.
Set the player's EPG time offset / timezone to your local zone.
→ Start times line up.

Prefer to be walked through one check at a time? The guided version below covers the same steps and works without JavaScript.

Guided check 1 of 3

Do this: Force an EPG refresh in the player.

Expected: The guide fills within a minute or two. If not, continue.

If it is still happening

Device and player (e.g. 'Fire TV Stick 4K, IPTV Smarters').
Wired or Wi-Fi, plus your measured down/up speed and jitter.
The exact channel(s) or content and the time it happens.
Whether VOD is affected too, or only live channels.

Prices are the schedule approved by this site's owner; device and player facts are verified against official documentation. Last checked: 2026-09-15.