Refund & Cancellation Policy

Cancellation

There is nothing to cancel in the usual sense: plans are prepaid and do not auto-renew. You can stop or pause at any time, with no notice and no penalty. Access ends when the current paid term ends.

The 24-hour free trial

The free trial exists so you can confirm the service works for your devices, connection and the content you care about before you pay. We strongly recommend using it.

7-day money-back guarantee

Your first 4KUSATV subscription is covered by a 7-day money-back guarantee. Contact support within 7 days of your first purchase, from the email address on your account, and ask for a refund.

Approved refunds are returned to the original payment method within 3–5 business days. Your card issuer or payment provider may take longer to show the credit.

The guarantee applies once per customer, to a first-time subscription. Renewals and later add-ons are covered by the service-problem terms below.

Service problems

If the service is not working, contact support first — most issues are fixed quickly. If a fault on our side prevents access for a meaningful period and cannot be resolved, we will extend your term or, where appropriate, refund the affected period.

Statutory rights

This policy does not limit rights you have under mandatory consumer-protection law in your country or province.

How to ask

Use the contact link below, from the email address on your account, and describe what you need.